Privacy Policy

1. Information We Collect

We may collect the following types of information:

Client Information: Name, email address, billing information, and business details provided when purchasing or using our Services.

Service Data: Call logs, chat transcripts, workflow records, and other AI-generated or AI-handled data.

Technical Information: Device information, IP addresses, and system logs related to integrations with client systems.

Payment Information: Processed securely through third-party payment providers; Aureon AI does not store full payment card details.

2. How We Use Information

We use collected information to:

• Provide, maintain, and improve our Services.
• Manage billing, payments, and account administration.
• Troubleshoot technical issues and monitor system performance.
• Comply with legal obligations.

3. Data Retention

Service data (e.g., call logs, transcripts) may be stored for as long as necessary to deliver Services to the client.

Once Services are terminated, data may be deleted unless required for legal or business obligations.

4. Sharing of Information

We do not sell or rent client or user data. We may share information only in the following situations:

• Service Providers: With trusted partners that help us operate our Services (e.g., hosting providers, APIs).
• Legal Requirements: If required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of Aureon AI assets.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect data. However, no system is completely secure, and we cannot guarantee absolute security of information transmitted through our Services.

6. Client Responsibilities

Clients are responsible for ensuring that their own use of Aureon AI Services complies with applicable data protection and privacy laws, including providing notices or obtaining consents from their end users where required.

7. Children's Privacy

Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from children.

8. International Users

Our Services are provided from the United States. If you access our Services from outside the U.S., you consent to the transfer and processing of your information in the U.S.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date. Continued use of our Services after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at: